SENIOR EXECUTIVE – UNDERWRITING

Roles and Responsibilities

Underwriting

• Evaluate and analyse offers and propose the best cover for existing and new clients.
• Update and renew insurance contracts on behalf of the clients.
• Assist in timely preparation of coverage summaries & registers for ease of reference.
• Timely posting of client premiums to ensure e income is booked.
• Offer advice and other related services to clients.
• Gather information from clients, assessing their insurance needs and risk profile.
• Record all transactions related to insurance services in the system on a daily basis
• Assist in checking policy documents and endorsements from insurance companies to ensure they not have errors and there are no gaps in cover age.
• Participate in conducting policy audits to ensure complete risk coverage as per client brief.
• Assist in ensuring full disclosures to clients of policy coverage and highlight necessary exclusions warranties.
• Assist in facilitating risk management surveys to ensure clients salient risks are identified and minimized.

Claims

• Ensure collection of accurate information and documents from clients for claims processing
• Processing new insurance claims notifications to the insurance company
• Contracting trades people from a network of approved professionals and arranging for them to make reps on the policyholder’s property.
• Monitoring the progress of claims
• Identify reasons why full payment may not be made e.g., contract may have an excess.
• Ensure fair settlement of a valid claim.
• Ensure customers are treated fairly and that they receive excellent service.
• Provide regular reports to the Technical Manager.

Client Service

• Build and maintain ongoing relationship with banks analyst in order to understand the nature of clients “Business.”
• Plan and implement the activities of the company related to insurance services as given by the hierarchy.
• Ensure immediate resolutions of client complaints to avoid loss of business.
• Capture client meeting minutes and file notes to ensure there is common understanding of client needs expectations /advisory.
• Cultivate a cordial working relationship with insures and other service providers to enable favorable an timely consideration of requests in favor of clients.

Credit Control

• Formulate a credit control strategy in line with organizational objectives.
• Monitor the credit position and implement remedial action as and when necessary.
• Recommend necessary changes to the business credit control policy.

Client Relationship Management

• Ensure SLAs sent out to clients and are executed in a timely and efficient manner
• Ensure that strategic visits to clients are conducted as per schedule.
• Ensure clients Service Level Agreements are maintained within the department and complains are speedily resolved.
• Act as internal consultant to the business on all matters related to Underwriting.