Clients today require a higher standard of professional service
We deliver in an efficient, timely and cost-effective manner.
At Zamara, our service excellence model is based on four key pillars.
At Zamara, our service excellence model is based on four key pillars.
We deliver in an efficient, timely and cost-effective manner.
People:
Our people are our most important asset. Our staff are well trained and highly qualified. We have experienced specialists in all areas of our business and centres of excellence for research and innovation. Through a rigorous selection process, active staff engagement, continuous learning, flexitime, and attractive benefits, we ensure our people are happy and enthusiastic to serve you.
Expertise with Empathy:
We work with you to deliver the services you want. By listening to you, we tailor our offering to meet your needs. We have a team-based approach to servicing each client having a dedicated resource and access to specialist contacts to ensure we are responsive and proactive.
Technology:
We have invested heavily in robust, well-tested, and secure systems to provide a high level of automation and integration. We have web-enabled online and mobile access for clients. Conforming to industry best practices concerning data security is our dedication.
Quality:
We have an uncompromising commitment to quality and efficiency. We have a quality policy with documented processes and controls as we ensure our staff have the correct levels of skills, experience, and support for the work we do.